Delivery Info

Delivery Information

 

How long do orders take to process?

All orders take up to 14 working days to process before shipping.

This timeframe is clearly in your order confirmation email, and on our website banner.

During busy periods (especially Christmas), we always work as quickly as possible, but we stay within this timeframe to ensure every piece is packed safely and made with the care it deserves.

 

Can I email for an update?

If your order is still within the 14 working day window, we sadly won’t be able to provide additional updates — everything is made and packed by a very small studio, and emailing for updates slows us down.

You’ll receive an email with tracking details as soon as your order has been shipped.

Why does it take this long?

Every piece is handmade, quality-checked, and packed with care. We also fulfil orders in the sequence they are placed.

Working this way means your order arrives safely and beautifully, without rushing or compromising quality.

When will my order get shipped?
We aim to post our orders once a week. Please note, we are a small team and every one of these pieces is made by hand in the studio. Processing orders can take up to 14 working days. 

Orders to the EU & Northern Ireland: Unfortunately, due to new GPSR safety regulations coming into effect on 13th December 2024, we will be pausing shipping to EU and Northern Ireland customers for the time being

It is very important that you understand this before purchasing, as these fees are your responsibility as the buyer. I cannot control them or cover them on your behalf. By placing an order, you are confirming that you have read and accepted this.